Frequently Asked Questions
Find clear answers to common inquiries about our credit card processing solutions, support, and partnership benefits.
What types of businesses do you support?
We provide tailored payment solutions for businesses of all sizes, from small local shops to large enterprises, ensuring seamless transactions and reliable support. We specialize in FFL and FFL related businesses.
How does EPIC Merchant Systems ensure secure transactions?
Our systems use advanced encryption and comply with PCI standards to protect your customers’ payment data at every step.Are there any setup fees or hidden charges?
We maintain transparent pricing with no hidden fees. We’ll provide a clear breakdown upfront.
Can I integrate your system with my existing POS hardware or eCommerce store?
Yes, our solutions are compatible with a wide range of POS devices and eCommerce platforms including Gunbroker and Gearfire. We assist with smooth integration to minimize downtime.
What kind of customer support do you offer?
Our team provides personalized, ongoing support via phone, email, and live chat to resolve issues quickly and keep your business running. Our normal support hours are 9am-6pm Monday through Friday excluding holidays. We also have a 24/7 after hours tech support team to help with issues outside of our normal support hours.
How quickly can I start processing payments?
Once your account is set up and approved, you can begin processing payments immediately.
Do you offer mobile payment solutions?
Yes, we provide mobile card readers and apps that allow you to accept payments anywhere, supporting your business on the go.Is EPIC Merchant Systems veteran-owned and pro-America?
Absolutely. We proudly support God, Family, and Country, reflecting these values in every service we provide.What payment methods do you accept?
Our systems accept all major credit and debit cards, contactless payments, and digital wallets to meet your customers’ preferences.How do I get started with EPIC Merchant Systems?
Contact our team to discuss your business needs, and we’ll guide you through selecting and setting up the best payment solution.How long does it take to receive funds after accepting a payment?
Most deposits arrive 2-3 business days after a sale is processed. Next day funding is also available to most businesses.
Have More Questions?
Reach out to our support team anytime for personalized assistance tailored to your business.
